Voluntary Recall

Is my Philips vacuum cleaner affected?

Versuni is voluntarily recalling the battery packs only of the Philips 2000 and Philips 3000 series cordless stick vacuum cleaners.

Product

Is my battery affected?

To find out, please enter your battery’s serial number. You can locate this number on the type plate at the bottom right corner of your battery.
Below are two examples for your reference. Only batteries with a production date ranging from 2328 to 2423 are affected.

Serial

Purchase date

If you have more than one battery, please register each one separately.

Upload section

As a final step to determine if your product is affected, please provide a photo of the battery type plate showing the serial number, along with your proof of purchase.

Where you can find the battery type plate?

Please upload a photo of the battery serial number.

Please upload a photo of battery serial number

Please upload a proof of purchase

Unfortunately, I don’t have any proof of purchase.

Please enter your full address:

First name

Last name

Street

Street / House number

House number

Address addition

Postal code

City

Country Country/Region

Your phone number will only be used if required.

Phone (mobile preferred)

Please note that all our communication will be conducted via email. Therefore, it’s essential to provide a valid email address where we can reach you.

Re-enter Email address

If the security code is not recognizable, please click here.

The security code is:

Security request

I confirm I will follow these steps:

immediately stop using the vacuum cleaner and unplug from charging.

Discharge the battery by switching on the product, put it on the ground and let it run continuously until it stops operating. (see video for instructions)

Detach the battery and put it in a plastic bag.

Store it in a dry place until I dispose it.

I will dispose of the old battery in a responsible way according to local/national guidance, and will not in any way re-use the old battery pack, or knowingly allow others to re-use the old battery pack as spare or replacement battery.

I would like to participate in a short survey by email after my order is completed

(*) Mandatory field

Voluntary Battery Recall

Is my Philips vacuum cleaner affected?

Your device is affected.

The product is not affected.

Upload section

Please enter your full address: